Inna praca Katowice

Opis oferty pracy

ZAKRES OBOWIĄZKÓW:

Responsibilities:

- Providing first-line technical support for users, diagnosing and resolving issues via chat, email, and phone.
- Incident management: receiving, logging, and resolving support requests through various communication channels.
- Solving technical problems using the existing knowledge base, and creating new entries to improve the issue resolution process.
- Administration: performing routine administrative tasks in IT systems, such as password resets and user account management.
- Escalating complex problems to specialized teams or external service providers.

WYMAGANIA:

Requirements:

- Minimum of one year of professional experience in a Service Desk role.
- Very good command of English and German (min. B2 level).
- Excellent analytical and communication skills.
- Relevant education - welcome.
- Experience with ServiceNow or a similar ITSM tool.

OFERUJEMY:

The Client offers:

- Possibility of contribution to the new IT Hub in Katowice built from scratch,
- Life insurance - Ergohestia,
- Private Medical Care - Luxmed,
- Pension scheme - PPK by PZU,
- Multisport card,
- Yearly bonus,
- Hybrid work possibilities - 2 office days a week,
- Possibility of working in brand-new office in Katowice City-center,
- Indefinite contract of employment after 3 months of probation period.